Shipping policy

All orders will be processed within 2-7 business days unless otherwise noted. Any pre-order items will be stated as such, and include an approximate ship date. In the event of delays, you will receive an email from alesanaonlineorders@gmail.com acknowledging the delay. If you need your item quicker please contact us before ordering so we can see if possible.

Preorders will ship before the release date when possible, and within 2 days of said date.

Please remember that processing times do not include shipping times. Items processed on a Friday may not go out until Monday. 

Shipping times are quoted by the USPS and we are not responsible for delays. Please anticipate delays during heavy mail times, such as holidays. Items do occasionally get ”stuck” in transit. The recipient as well as the seller should contact the last known location of the package for an update.

We cannot refund or replace unreceived orders placed with incorrectly entered addresses. If you believe you have entered an incorrect shipping address please contact us immediately before the order is processed. Please remember orders can be processed on the same day. If an order with an incorrect address is returned to us, we will contact you with your provided email. At this time we can refund your order (excluding non-refundable items) sans shipping costs. Or we can reship with additional shipping fees. 

Lost packages, packages stuck in transit, and packages mislabeled as delivered require a 14-day waiting period.

We are not responsible for lost international packages, packages stuck or lost in customs, or customs fees. We are not responsible for packages purchased through forwarding services. 

Orders with addresses entered incorrectly will be reshipped at the customer’s request if/when the package is returned to us, and the customer will be responsible for additional shipping fees.